T01 Business Service (C)
Something that a business offers in order to fulfill a need for a recipient with clear boundaries and terms of use. It is used in a broader sense and even includes product, contract and channel. Core vs Extended
T11 Service Area
Logical grouping of service groups and service flows that create structure and overview in the service map Description
T21 Service Group
Logical grouping of services that together create value in the business. Description
T22 Service Flow
A flow of services and products which together create a value for an end recipient. Links
T23 Customer Channel
Channel used to deliver an offer to the customer Description
T31 Service
Something a business offers to meet a need of a recipient, with a clear demarcation and conditions for its use. Description
T32 Product
A combination of services and/or products which are delivered as a whole to (Internal or external) customers, where their use is regulated by a contract. Description
T33 Contract
Formal or informal specification of an agreement between producer and consumer of a product and / or service, for which rights and, obligations and procedures regarding supply and use are described Links
T34 Channel
Medium used for transport or communication Description
T41 Service Component
Subset of the business logic that is realized in order for the service to be delivered Description
T42 Product Component
Parts that together form a product Description
