C01 Customer (C)
Starts from an actor who wants to be able to identify offering activities and whose experiences can be planned, measured and managed. Always described from the customer's (actor's) perspective.
C21 Customer Lifecycle Stage
The level in which an actor exists which makes it possible for the value-proposing business to develop relation. Description
C22 Customer Group
A set of actors who the value-proposing business wants to be able to identify, and whose experiences could be planned, measured and handled. Description
C23 Customer Relationship
Relationships that the business needs to shape with its customer groups to ensure success and survival Description
C31 Customer Journey
Relationships that the business needs to shape with its customer groups to ensure success and survival Description
C41 Customer Journey Step
Limited interaction which is done with the value-proposing business. Description
C51 Customer Touchpoint
A specific moment where customer and value-proposing business integrate through a specific channel. Description
D01 Data (C)
Information in realized in digital format for storage and use in information systems Core vs Extended
D11 Data Domain
Larger range of data Description
D21 Data Group
Description
D22 Data Flow
Sequence of data transformations Description
D31 Data Component
Description
D32 Data Artefact
Description
D41 Data Object
Description
D42 Data Service
A service which exposes automated Data-related functions/tasks. Example
D51 Data Entity
Description
D52 Data Term
A term that is used in implementation of information. Description
D53 Data Table
A view of data in a table-form. Description
F01 Capability (C)
Something a business needs to know in order to reach the desired result. It is used in a broader sense and even includes Capability Flow and Functional Requirement. Core vs Extended
F02 Function (C)
A group of logically related tasks which is required for producing a result. Core vs Extended
F11 Capability Area
A group of business capabilities aiming to provide overview and structure. Description
F21 Business Capability
A holistic description of the business' capability to produce services and products in accordance with vision and goal. Description
F22 Capability Flow
A specific set of operational capabilities or business functions which cooperate in order to accomplish a result. Description
F31 Operational Capability
A holistic description of the business' capabilities to produce services and products in an effective way. Description