T11 Service Area

Written on 01/05/2022
Alice Båvner


Logical grouping of service groups and service flows that create structure and overview in the service map

Description 

The grouping of service groups and service flows in service areas aims to create order and order, where a service group / service flow is only included in one service area.

Services that create value for the end customer are called core services and these areas are usually named in connection with the type of business.


Example

Examples of service areas are

  • Management services
  • Support services
  • Core services
  • Development services
  • Sales and delivery services