A statement about the differences between different situations or comparison between different objects.
Description
Gap is used for instance to show greater development in order to go from current situation to the targeted situation. Gap is even used to clarify the requirement which is not met by a specific solution.
Example
Intermediate Level
- Quality deficiencies in the production
- Revenue seepage related to billing customer
- Long answering time in customer service
Detailed
- Complicated to register a new customer
- Different system contains contradictory customer data
- Lacks the opportunity to note the customers' point of views
Links
View types
Application Context Description (ACD)
Application Context Model (ACM)
Capability Context Description (CCD)