The IT support that users usually talk about when describing the systems they work with. Also known in everyday speech as System *.
Core vs Extended
Description
Also known colloquially as systems. According to Archimate, an application component is defined as a modular, developable and replaceable part of a software system that contains its function and data and exposes these through a group of interfaces.
Example
- CRM system
- Booking system
- Case management system (usually with names given by the supplier, eg Oracle CRM).